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Prepare for your visit.

Getting ready for your hospital stay may seem daunting, but the steps are simple. Read through the information provided in this section and contact us if you have any questions.

Stay informed and comfortable during your visit.

If you have questions any time during your stay, talk to our staff. We’ll get you the answers you need.

“Some people are scared or hurting when they come to us,” says Amy Lyons, a registered nurse at Baptist.

“We get to help them through that. We reassure them they’re going to be OK. There may be some tough moments,” says Amy. “But we can get you through it. Our staff cares about our patients on a personal level, and that’s what makes Baptist different.” That's Baptist Care.

  • ATM (Automatic Teller Machine)

    An ATM is available in the hospital for your use.  The ATM is located on the first floor of each hospital. Baptist Health System does not own the ATM and any problems with the ATM must be directed to the credit union or bank sponsoring the machine.  This information may be obtained on the front of each machine.

  • CaringBridge

    CaringBridge offers free personalized websites that connect loved ones during critical illness, treatment and recovery. Create your own.

  • Case Management and Social Services

    The Case Management department has licensed nurses and social workers to help assure that your plan of care runs smoothly and to assist you and your family in planning and arranging necessary care after you leave the hospital. They can also address community resources, coping with your illness, obtaining protective services, and providing information regarding insurance coverage.  The department hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday. Case Managers are on call to respond to your needs after hours and on weekends. To contact Case Management, please ask your nurse to assist you.
  • Chaplain

    Baptist chaplains are available at all times to assist you in meeting your spiritual needs, regardless of your religious affiliation. Chaplains offer support to patients and families facing surgery or confronting a difficult diagnosis. They help you deal with fear, uncertainty and concerns about the end of life.

    We also offer:

    • A ministry of worship and sacraments
    • A chapel on the first floor which is open at all times to anyone
    • Bibles and inspirational literature

    Learn more about our spiritual services. [link to Division of Mission & Ministry]

  • Clinical Trials for Cancer Patients

    A clinical trial is a research study that attempts to find alternate ways to prevent, screen for, treat or diagnose disease. Trials may or may not be paid for by your insurance and are not available for all types of cancer. If you are interested, ask your physician about clinical trials or read more.
  • Disability Services

    If you need special accommodations pursuant to the Americans with Disabilities Act (ADA), please speak with your nurse for assistance.  You may also contact our ADA Coordinator at (210) 297-8264 or email
  • Schedule of Care

    The white board in your room provides information on who is responsible for your care each day. It will contain the names of your R.N. (registered nurse), L.V.N. (licensed vocational nurse), C.N.A. (certified nursing assistant) for the shift and Director or Coordinator of the unit with a contact telephone number. Please contact us with any questions or concerns.