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Prepare for your visit.

Getting ready for your hospital stay may seem daunting, but the steps are simple. Read through the information provided in this section and contact us if you have any questions.

Stay informed and comfortable during your visit.

If you have questions any time during your stay, talk to our staff. We’ll get you the answers you need.

“Some people are scared or hurting when they come to us,” says Amy Lyons, a registered nurse at Baptist.

“We get to help them through that. We reassure them they’re going to be OK. There may be some tough moments,” says Amy. “But we can get you through it. Our staff cares about our patients on a personal level, and that’s what makes Baptist different.” That's Baptist Care.

  • ATM (Automatic Teller Machine)

    An ATM is available on the first floor of each hospital. Baptist does not own the ATM, so please report any problems to the credit union sponsoring the machine. This information may be found on the front of each machine.

  • CaringBridge

    CaringBridge offers free personalized websites that connect loved ones during critical illness, treatment and recovery. Create your own.

  • Case Management

    Baptist Health System assigns a case management team made up of registered nurses and social workers to every patient. This team makes sure your plan of care during your stay runs smoothly and can also assist your and your family with planning and aftercare. To contact our Case Management Department, please ask your nurse to assist you.
  • Chaplain

    Baptist chaplains are available at all times to assist you in meeting your spiritual needs, regardless of your religious affiliation. Chaplains offer support to patients and families facing surgery or confronting a difficult diagnosis. They help you deal with fear, uncertainty and concerns about the end of life.

    We also offer:

    • A ministry of worship and sacraments
    • A chapel on the first floor which is open at all times to anyone
    • Bibles and inspirational literature

    Learn more about our spiritual services. [link to Division of Mission & Ministry]

  • Clinical Trials for Cancer Patients

    A clinical trial is a research study that attempts to find alternate ways to prevent, screen for, treat or diagnose disease. Trials may or may not be paid for by your insurance and are not available for all types of cancer. If you are interested, ask your physician about clinical trials or read more.
  • Disability Services

    We welcome all patients with disabilities and are in compliance with the Americans with Disabilities Act. Please see our interpretive and assistive devices services [anchor link] for more information or contact our ADA Representative at (210) 297-8264 or at
  • Interpreter, Sign Language Services & Assistive Devices

    We provide the following services at no cost to you:

    • Interpreter
    • Sign Language Services
    • Assistive Devices such as Telecommunication Device for the Deaf (TTY/TDD)
  • Schedule of Care

    The white board in your room provides information on who is responsible for your care each day. It will contain the names of your R.N. (registered nurse), L.V.N. (licensed vocational nurse), C.N.A. (certified nursing assistant) for the shift and Director or Coordinator of the unit with a contact telephone number. Please contact us with any questions or concerns.