Billing and Insurance Questions

Your Hospital Bill Questions, Answered

Questions about billing and insurance coverage are common, and we’re happy to help answer them. Below you’ll find some frequently asked questions and answers about insurance and paying hospital bills. If you have additional questions about billing, contact us online or call (210) 297-9700.

In addition to paying your bill in person or by mail, you can also pay your bill online, quickly and conveniently. To pay hospital bills online, select your hospital and choose “Online Bill Pay.”

Financial Counselors

Financial Counselors are located in the Admission Services Department. They are available to assist you in making financial arrangements, and to discuss any questions you may have regarding your account.

Financial Responsibility

It is expected that deductibles, co-payments and other amounts not covered by insurance will be paid before you’re discharged from the hospital. Accepted forms of payment include cash, personal check and credit card. Payment may be made with the cashier in the Admission Services Department. If you have questions at any time, let us know.

Questions About Your Bill

After you’re discharged, a statement will be mailed to you for any balance due after your insurance company has processed your claim. Payment is due upon receipt and may be made by cash, personal check or credit card.

When you receive your statement, please contact our Customer Service Department at (210) 297-9700 or toll-free (866) 824-5607 with any questions you may have regarding your account or contact us online.