Your Hospital Visit

Get Ready for Your Stay

Getting ready for your hospital stay doesn’t have to be complicated. Here we’ll provide you with all the information you’ll need to feel prepared. Read through the information provided in this section and contact us if you have any questions. We’re here to help.

Checking In

Where you’ll check in depends on which Baptist Health System hospital you’re being admitted to and the reason for coming. Your doctor will give you admission/check-in instructions. You can save some time by pre-registering online for many of our services. To learn more about pre-registration, simply choose your hospital, then follow the instructions and fill in the requested information.

Hospital Services

ATM (Automatic Teller Machine)

An ATM is available in the hospital for your use. The ATM is located on the first floor of each hospital. Baptist Health System does not own the ATM and any problems with the ATM must be directed to the credit union or bank sponsoring the machine. This information may be obtained on the front of each machine.


CaringBridge offers free personalized websites that connect loved ones during critical illness, treatment and recovery. Create your own.

Case Management and Social Services

The Case Management department has licensed nurses and social workers to help assure that your plan of care runs smoothly and to assist you and your family in planning and arranging necessary care after you leave the hospital. They can also address community resources, coping with your illness, obtaining protective services and providing information about insurance coverage. The department hours are from 8 a.m. to 4:30 p.m. Monday through Friday. Case managers are on call to respond to your needs after hours and on weekends. To contact Case Management, please ask your nurse to assist you.


Baptist chaplains are available at all times to assist you in meeting your spiritual needs, regardless of your religious affiliation. Chaplains offer support to patients and families facing surgery or confronting a difficult diagnosis. They help you deal with fear, uncertainty and concerns about the end of life.
Learn more about our support services.

Disability Services

If you need special accommodations pursuant to the Americans with Disabilities Act (ADA), please speak with your nurse for assistance. You may also contact our ADA Coordinator at (210) 297-8264 or email us.

Schedule of Care

The white board in your room provides information on who is responsible for your care each day. It will contain the names of your registered nurse (R.N.), licensed vocational nurse (L.V.N.) and/or certified nursing assistant (C.N.A.) for the shift and Director or Coordinator of the unit with a contact telephone number. Please contact us with any questions or concerns.

“Some people are scared or hurting when they come to us,” says Amy Lyons, a registered nurse at Baptist. “We get to help them through that. We reassure them they’re going to be OK. There may be some tough moments. But we can get you through it. Our staff cares about our patients on a personal level, and that’s what makes Baptist different. That's Baptist Care.”

Find detailed information including directions and maps to help you to all of our Baptist Health System locations.
Read about Legal decisions for Patients including Advanced Medical Directives, living will and organ donation practices.
Tell us about your experience at Baptist Health System so we can share it and help others with their health journey.
Tell us about your patient experiences with our physicians and compassionate caregivers at Baptists Health System.
Find our more information about Patient Rights & Responsibilities plus Brookwood Baptist Health Privacy Practices.
Find our more information about our hospitals and what will happen during your stay at Baptist Health System.
Make sure you know what you will need and what to avoid bringing during your hospital stay at Baptist Health System.