Baptist Health System’s Tele-ER program is the first-of-its-kind virtual Emergency Room (ER) health evaluation program in San Antonio. The service is offered for adults experiencing non-life-threatening illness but who need immediate diagnosis by
an ER professional without the need to physically visit an Emergency Room. The service is available to all San Antonians to use from the safety and comfort of your home. All that is needed is a smartphone, laptop or desktop computer.
Here’s how it works:
Hours of operation for the Baptist Health System Tele-ER are 7 a.m. to 11 p.m. Monday through Friday.
The service is accessed by calling 210-297-5033.
During the phone call, a nurse or member of our emergency team will ask you about your health problem and complete your registration. Basic information such as name, date of birth and insurance policy information will be needed.
If your condition requires it, a nurse will schedule your Tele-ER visit with an ER physician. If you have them available, keep your thermometer, blood pressure cuff and heart rate monitor nearby.
Have your smartphone, laptop, tablet or desktop computer ready. Click on the link the nurse provides you at the time of your appointment and enter the meeting ID. If you’re using a smartphone or tablet (such as an iPad), you will need to download
the app and enter the meeting ID. Baptist Health System uses a secure version of the ZOOM tele-remote system for its Tele-ER visits.
During the Tele-ER session, an ER nurse completes an ER triage and assessment to determine if your injury or illness qualify you for a Tele-ER visit or if you need to be seen in the ER for an in-person visit.
In the event the medical staff determines you need to be seen in an ER, you will be instructed to visit your closest Emergency Room. If you cannot drive yourself to the ER, the nurse will contact 911 for you.
When a patient calls the Tele-ER phone number, they will be connected to a member of the Emergency Room team who will determine whether you are a candidate for a Tele-ER session. Your situation may be handled adequately by seeing your primary care provider, going to an Urgent Care clinic or you may need to go directly to an Emergency Room for care.
The nurse or emergency provider will instruct the patient to visit their closest Emergency Room. If the patient cannot drive themselves and is needed, our ER staff will assist in contacting 911 for the patient.
Baptist Health System understands patients have developed a heightened sensitivity and apprehension for care during the pandemic. The Tele-ER service provides a safe alternative for patients to seek emergency care with one of our experienced Emergency Room providers via a secure virtual tele-health platform.
The virtual visit is completely secure. We utilize ZOOM for Healthcare which is a safe and secure platform to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).