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Quality

A Community built on Quality

 

Here at Baptist, we’re committed to providing the most attentive staff and highest quality of compassionate care.

Patients and families who seek care and healing in our facilities deserve a safe, top-quality experience. That's why everything we do at Baptist Health System focuses on advancing patient care and satisfaction. These are important aspects of our community built on care – a community also built on quality.

“Baptist has taken great care to hand-select the best staffing, the best doctors, the best nurses, and the best techs,” says Dr. Stephen Reich, cardiac electrophysiologist. “Everyone has the patients in mind when it comes to making sure they’re cared for and comfortable and have a good experience at the hospital.”

Our patients and their families can expect to experience safe, reliable and compassionate care at Baptist Health System. We strive to create an environment that distinguishes our hospitals as preferred places to work, to practice medicine and to receive compassionate care.

Office of Quality Monitoring

Please see the below avenues that can be used to file a complaint:

The Joint Commission (TJC)
by Fax (630-792-5636) or by mail to the following address:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Louise Batz Patient Safety Foundation

Baptist Health System has partnered with the Louise Batz Patient Safety Foundation to help save lives from preventable medical errors. Download the Batz Foundation Patient Safety Guide and their App. 

Here’s a look at our quality achievements:

The Joint Commission

  • Baptist Health System – accredited through April 7, 2020
  • Resolute Health Hospital – accredited through June 2, 2020

The Joint Commission Disease Specific Certification for Advanced Primary Stroke Center

  • Baptist Medical Center
  • Northeast Baptist Hospital
  • St. Luke’s Baptist Hospital
  • North Central Baptist Hospital
  • Mission Trail Baptist Hospital

DNV Comprehensive Stroke Certification

  • St. Luke’s Baptist Hospital

Get with the Guidelines Stroke Target Stroke Honor Roll Elite Gold Plus Award (American Heart Association/American Stroke Association)

  • Baptist Health System

The Joint Commission Disease Specific Certification for Joint Replacement – Hips & Knees

  • Mission Trail Baptist Hospital
  • North Central Baptist Hospital
  • Northeast Baptist Hospital
  • St. Luke’s Baptist Hospital
  • Baptist Medical Center

CARF certification for Inpatient Rehabilitation Centers, Comprehensive Rehab, Amputation Specialty, Stroke Specialty.

  • Baptist Medical Center
  • St. Luke’s Baptist Hospital
  • Northeast Baptist
  • North Central Baptist

Trauma Designation

  • TDSHS Level III
    • North Central Baptist Hospital
  • TDSHS Level IV
    • Baptist Medical Center
    • Mission Trail Baptist Hospital
    • Northeast Baptist Hospital
    • St. Luke’s Baptist Hospital

Bariatric

  • American Society for Metabolic and Bariatric Surgery (ASMBS) – Bariatric Survey Center of Excellence
    • Northeast Baptist Hospital

Commission on Cancer (CoC)– Baptist Health System

Breast Centers

  • National Accreditation Program for Breast Centers (NAPBC)
    • North Central Baptist

Laboratory Services

  • College of American Pathologists (CAP)
  • Baptist Health System
  • American Association of Blood Bank (AABB)
  • Baptist Health System

Imaging

  • American College Radiology (ACR)
  • Baptist Medical Center – Ultrasound
  • Mission Trail Baptist Hospital – Ultrasound, CT, Nuclear Medicine
  • North Central Baptist Hospital – Nuclear Medicine, Ultrasound, CT & MRI
  • Northeast Baptist – Ultrasound, CT, MRI
  • St. Luke’s Baptist – Ultrasound, CT,
  • Resolute Health – CT, Nuclear Medicine, MRI, Ultrasound and Mammography

DSHS Neonatal Designation

  • North Central Baptist – Level IV
  • St. Luke’s Baptist – Level IV
  • Baptist Medical Center – Level II
  • Northeast Baptist – Level II
  • Resolute Health Hospital – Level II

U.S. News & World Report - Recognized as high-performing in services for COPD, Colon Cancer Surgery, Heart Failure, Hip Replacement & Knee Replacement

Leapfrog A grade for all 6 hospitals

Breast Imaging Center of Excellence — American College of Radiology

Cardiac

  • Accredited Chest Pain Centers through the American College of Cardiology
  • Afib Bronze Award — Get With The Guidelines®-Stroke program by the American Heart Association